Support
We usually reply within 2 business days.
Need help with Roxcircle? Email us at [email protected]. Include the email or @username on your account and what happened, and a screenshot if you have one.
Common questions
I forgot my password
On the Log In screen, tap Forgot password and enter your account email. We'll send you a reset link. If you signed up with Apple, you don't have a password — use Sign in with Apple.
How do I change my email?
Go to Edit Profile → Email → Change. We send a confirmation link to the new address. Your email changes once you open that link.
I'm not getting emails
Check your spam or junk folder for messages from [email protected]. If you use Apple's Hide My Email, messages are forwarded to your private relay address. If nothing arrives, contact us and we'll help.
I'm not getting push notifications
Open iPhone Settings → Notifications → Roxcircle and make sure notifications are allowed. Notifications go to the account you're currently signed in to on that device.
Can I use more than one account?
Yes. Open the side menu and tap the account switcher to add or switch accounts. Only the active account receives notifications.
How do I delete my account?
Go to Settings & Privacy in the side menu and choose Delete Account. This permanently removes your profile and data. You can also email us from the address on your account and we'll do it for you.
My coach, gym or brand account is "pending"
Coach, Gym and Brand accounts are reviewed manually before full features unlock. You can use the app while you wait, and you'll get a notification when you're approved.